Keep branch-specific prices understandable

What to change

Explain genuine fee differences through service and location labels. Prefer a clear statement of which amount applies over a small exception that contradicts the main price.

A worked example

Illustrative example

A practice lists an initial appointment at its own clinics separately from the same provider's independently arranged home visits. Each option states its scope and directs visitors to the correct fees information.

How to check the result

A person can identify the applicable price from their chosen service and location before booking.

A mistake to avoid

Do not present the lowest available fee as the default for all branches when the booking route routinely charges another amount.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordCheck each branch and provider against the central price information and booking destination.Name the specific location or appointment route beside any amount that differs.Update profile and service summaries that previously repeated a universal price.

Evidence, open questions and decisionsNext action and responsible role

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