Websites & patient experience · Website help · Media controls

Make playback speed settings understandable and persistent

A speed control can change playback without showing the current rate or can reset unexpectedly after pausing. Visitors who rely on slower or faster playback must repeatedly inspect the settings.

What to change

Ask for a clear speed setting that behaves consistently through the player's ordinary controls and transitions.

A worked example

Illustrative example

A visitor selects a slower playback rate for an explanatory video, pauses to read nearby information and resumes at the same chosen rate.

How to check the result

Accept when the current speed is identifiable and stable through supported playback interactions, with deliberate changes reflected accurately.

A mistake to avoid

A settings menu that displays several rates without marking the active choice makes visitors infer the state from the sound alone.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

Turn the brief into a working service

Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.

Explore websites & patient experience services or discuss your project.

Try the free Healthcare Digital Planner to find your starting priority.