What to change
Agree a small set of translated appointment names tied to the actual booking types. Ask the reviewer to preserve useful recognition across pages, forms and confirmations.
A worked example
Illustrative example
A translated page describes an initial consultation and shows the exact provider label patients will later see in their confirmation. The explanation lets readers connect the two without guessing.
How to check the result
A patient can recognise their chosen appointment as they move between translated information and booking messages.
A mistake to avoid
Do not allow several individually reasonable translations to create different apparent service categories across one journey.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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