What to change
Treat the changed fact as a shared content item and check every language that explains it. Prioritise the practical task affected rather than assuming the whole translation remains current.
A worked example
Illustrative example
A practice moves patient check-in from the building desk to its own reception. Both language guides are updated with the same destination, while the translator preserves understandable local wording.
How to check the result
Patients using different language versions receive the same practical instruction for the current service.
A mistake to avoid
Do not leave a known incorrect translation in place simply because the rest of the page still reads well.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.



Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
Turn the brief into a working service
Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.
Explore websites & patient experience services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.