Remove errors for form questions that no longer apply
Changing a choice can hide an invalid field while its error remains in the summary. Visitors are asked to fix something they can no longer reach.
The Kay & Co. resource library
Forms & online requests · page 3
Help visitors send an enquiry, correct a mistake and finish an online task without getting stuck.
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All forms & online requests resources
Showing 49–56 of 56 resources, ordered by title.
Return patients to their review after a small correction
A review screen may offer Change links that send visitors back to the start of the entire form. A small correction then becomes a long and uncertain repeat…
Return visitors to a sensible place after closing a popup
Closing a popup can leave keyboard focus on the document body or an element that no longer exists. Visitors must navigate from the start to resume their…
Show message limits before patients lose what they wrote
A message box may stop accepting text or reject a long answer only at submission. Visitors can lose a carefully composed enquiry without understanding the…
Show when an attachment is selected, uploading or ready
A chosen filename may appear immediately even though its contents are still uploading. Visitors may assume the attachment is ready and continue before the…
Take patients straight to the form detail that needs fixing
An error summary can explain what failed while leaving visitors to hunt through a long form. This is especially frustrating when the affected field is…
Tell patients which questions they must answer
Visitors can overlook a small asterisk, misunderstand it or lose it when a field wraps on mobile. A submission failure then reveals requirements they could…
Warn before an older tab overwrites newer work
A visitor may open the same editable task in two tabs. Saving an older tab can replace changes made in the newer one without any visible indication of conflict.