The healthcare digital library
Websites & patient experience resources - page 8
Browse page 8 of websites & patient experience resources. Practical guides and planning worksheets for healthcare teams.
Showing 169–192 of 381 resources
Websites & patient experience · Practical guideExplain when a service has permanently stopped
A discontinued service page remains useful to people with old documents or previous appointments, but its booking links falsely suggest that new…
Websites & patient experience · Practical guideExplain when an appointment-change request takes effect
A patient submits a change form and assumes the original booking is gone. The team still needs to review the request and agree an alternative.
Websites & patient experience · Practical guideExplain when an appointment's included items change
A practice changes what a service fee includes, while some patients already hold quotations or confirmations using the earlier description. A universal new…
Websites & patient experience · Practical guideExplain when an enquiry cannot be sent offline
A visitor can lose connectivity while completing a form. Pressing Send may then produce a spinner with no indication that the request has not reached the…
Websites & patient experience · Practical guideExplain when one reply answers only part of an enquiry
A patient asks about fees, availability and a report. Reception answers the first two, while the report question needs another team. A generic resolved…
Websites & patient experience · Practical guideExplain when pre-appointment paperwork must be completed
A patient receives a form link but the website does not say whether it should be completed before the visit or at reception. They cannot plan the…
Websites & patient experience · Practical guideExplain when the booking provider is available in another language
The practice translates its service pages but the external booking destination uses a different language. Visitors discover the change after committing to…
Websites & patient experience · Practical guideExplain where companions should wait in shared premises
A companion arrives expecting to wait inside the practice, but the shared building has a different waiting arrangement. The website gives no information…
Websites & patient experience · Practical guideExplain where deliveries should go without confusing patients
A contact page publishes the postal or delivery entrance as the main address instructions. Patients follow it and arrive at a staff-only or goods entrance.
Websites & patient experience · Practical guideExplain whether a downloaded form must be returned
A document library contains forms and information sheets with similar titles. Patients cannot tell which downloads are for reading and which must be…
Websites & patient experience · Practical guideExplain whether a patient needs to print appointment information
A preparation page says bring this letter even though many patients receive the details only by email. They cannot tell whether showing the confirmation on…
Websites & patient experience · Practical guideExplain whether an enquiry receives an administrative or clinical reply
A service page invites visitors to ask a question, but the form reaches reception. People may expect an individual clinical answer from a practitioner…
Websites & patient experience · Practical guideExplain which entrance serves the practice in a shared building
A building has a main entrance, a side entrance and several tenant signs. The postal address is correct, but it does not tell patients which door reaches…
Websites & patient experience · Practical guideExplain which language the practice will use to reply
A visitor writes through a translated enquiry page and expects a response in that language. The practice may need to arrange support or may use a different…
Websites & patient experience · Practical guideExplain which organisation will reply to a forwarded enquiry
A practice forwards a visitor's request through an agreed process to an independent provider. The visitor then receives a reply from an unfamiliar…
Websites & patient experience · Practical guideExplain who answers questions about a shared building
A person contacts the host practice about a provider using another room. Reception can give building directions but cannot access that provider's diary or…
Websites & patient experience · Practical guideExplain who can approve a change to practical patient information
An editor receives a request to alter a fee, referral rule or arrival instruction but cannot tell who can confirm the underlying fact. Publishing the…
Websites & patient experience · Practical guideExplain why a booking link opens the wrong branch
A profile or service page sends visitors to a general provider account with several branches. The first branch shown may not be the one described on the…
Websites & patient experience · Practical guideExplain why an action is unavailable
A faded button can tell visitors that an action cannot be used without explaining what would make it available. The missing step may be somewhere outside…
Websites & patient experience · Practical guideExplain why an enquiry asks for a phone number
A form asks for both email and telephone details without explaining how either will be used. Visitors may supply a number they do not expect the practice to…
Websites & patient experience · Practical guideExplain why the booking website has a different name
A patient leaves the practice website and reaches a booking provider with unfamiliar branding. Without an explanation, they may think they followed the…
Websites & patient experience · Practical guideExpose carousel content without requiring a swipe
A carousel may reveal additional information only through a horizontal swipe. Visitors using a keyboard, switch device or unfamiliar touch gesture can miss…
Websites & patient experience · Practical guideExpose nested navigation without losing the parent context
Several nested menu panels can replace one another without showing how to return. Visitors may forget which section they opened or repeatedly close the…
Websites & patient experience · Practical guideExpose one clear main content region
A page may identify the header, several cards and the footer as separate main regions, or expose none at all. Assistive navigation then offers no reliable…