The healthcare digital library
Websites & patient experience resources - page 4
Browse page 4 of websites & patient experience resources. Practical guides and planning worksheets for healthcare teams.
Showing 73–96 of 381 resources
Websites & patient experience · Practical guideDistinguish primary, section and utility navigation
A page can expose several navigation regions with the same generic name. Screen reader users hear repeated Navigation entries without knowing which contains…
Websites & patient experience · TopicDocument links: describe what opens
Document links: describe what opens. Use practical checks, a failure test and a downloadable action list for healthcare teams.
Websites & patient experience · TopicDocument update workflows: coordinate replacements
Document update workflows: coordinate replacements. Use practical checks, a failure test and a downloadable action list for healthcare teams.
Websites & patient experience · BlogDoes a UK healthcare website need a cookie banner?
A practical UK guide to healthcare website cookie banners, including essential functions, analytics, advertising tags and April 2026 ICO guidance.
Websites & patient experience · TopicDownload libraries: show the current document
Download libraries: show the current document. Use practical checks, a failure test and a downloadable action list for healthcare teams.
Websites & patient experience · Practical guideExplain a booking provider's payment handoff
A patient expects the practice name at payment but sees a provider or billing descriptor they do not recognise. The website never explained this part of the…
Websites & patient experience · Practical guideExplain a branch offering fewer appointment types
A branch continues operating but stops providing one particular appointment type. A general open status and full service list give visitors the impression…
Websites & patient experience · Practical guideExplain a building name that differs from the practice name
A confirmation names the practice, while the entrance and map show a building or former business name. Patients may think they have arrived at the wrong…
Websites & patient experience · Practical guideExplain a change in the booking platform
A practice switches online booking provider but existing patients still have old account details and saved links. The website promotes the new route without…
Websites & patient experience · Practical guideExplain a change to public telephone support
The practice keeps its appointment sessions but changes the hours when telephone enquiries are answered. Patients may treat the phone hours as the full…
Websites & patient experience · Practical guideExplain a consent checkbox in ordinary language
A form contains a broad checkbox that visitors may interpret as agreeing to treatment, marketing or data sharing, although it only acknowledges a specific…
Websites & patient experience · Practical guideExplain a document available in more than one language
Several translated downloads have similar filenames, and patients cannot tell which language or service version each contains. A language label alone does…
Websites & patient experience · Practical guideExplain a document supplied by an external organisation
A practice hosts a third-party leaflet, but its branding makes the leaflet look like the practice's own instructions. Patients may assume the advice or…
Websites & patient experience · Practical guideExplain a document with information for several audiences
A pack combines patient instructions, professional referral notes and staff administration. Readers may follow a step that was written for someone else.
Websites & patient experience · Practical guideExplain a downloadable checklist that patients can keep
A preparation checklist asks patients to tick items, but they cannot tell whether it is for their own use or must be returned to the practice. This creates…
Websites & patient experience · Practical guideExplain a misleading navigation-app destination
The practice's postal address leads some navigation apps to the back of the building or a neighbouring road. Patients arrive near the site but cannot find…
Websites & patient experience · Practical guideExplain a page transition that has not finished
A slow internal navigation can leave the old page visible with no feedback. Visitors click several destinations, then arrive somewhere unexpected when…
Websites & patient experience · Practical guideExplain a price range with a useful decision point
A service page shows a wide price range but offers no explanation of what changes the amount. Visitors cannot use it to plan or compare an enquiry.
Websites & patient experience · Practical guideExplain a referral to another organisation
A service page mentions an external partner, but visitors think their enquiry will automatically reach that organisation. The practice has only provided…
Websites & patient experience · Practical guideExplain a response window in terms visitors can use
A contact page promises a reply within a set period but does not say whether it counts only the team's working hours. Weekend enquiries create expectations…
Websites & patient experience · Practical guideExplain a route for questions about an existing appointment
A contact page treats every message as a new enquiry. Existing patients cannot tell how to ask about the appointment they already have without starting…
Websites & patient experience · Practical guideExplain a service announced before bookings open
A practice introduces a planned service and invites people to learn more. The page's enthusiastic language makes visitors think appointments can already be…
Websites & patient experience · Practical guideExplain a service delivered by a visiting provider
A visitor assumes everyone described on the practice website is part of the same service. A visiting provider actually handles their own bookings and…
Websites & patient experience · Practical guideExplain a service name change to returning patients
A practice renames an appointment type while existing confirmations and patients' memories use the previous name. Returning visitors may think they need an…