The healthcare digital library
Websites & patient experience resources - page 14
Browse page 14 of websites & patient experience resources. Practical guides and planning worksheets for healthcare teams.
Showing 313–336 of 381 resources
Websites & patient experience · Practical guidePreserve the difference between a request and a booking in translation
An English enquiry page says request an appointment, but its translation implies that submitting the form reserves a time. The translated journey creates a…
Websites & patient experience · Practical guidePreserve the existing attachment when file selection is cancelled
Opening the device picker and cancelling can unexpectedly clear an existing attachment. Visitors may not notice the change before submitting a form they…
Websites & patient experience · Practical guidePreserve valid answers when a form is rejected
A visitor may complete several questions correctly but lose all their work because one answer is invalid. Repeating entry increases effort and creates…
Websites & patient experience · Practical guidePrevent accidental backdrop clicks from discarding input
Some dialogs close when the visitor taps outside them. On a small screen, an imprecise tap can dismiss a form and silently discard several answers.
Websites & patient experience · Practical guidePrevent awkward heading breaks from hiding meaning
Large headings can break into isolated fragments or overflow on small screens. A word split into individual letters makes the page harder to recognise and…
Websites & patient experience · Practical guideProvide a useful route from search controls to results
After applying a search, keyboard users may need to traverse every filter again before reaching the results. Automatically moving focus can also interrupt…
Websites & patient experience · Practical guideProvide an understandable volume and mute interaction
A volume slider can be difficult to operate and may not explain whether sound is muted or merely set very low. Visitors cannot reliably restore the intended…
Websites & patient experience · TopicRedesign acceptance: test complete journeys
Redesign acceptance: test complete journeys. Use practical checks, a failure test and a downloadable action list for healthcare teams.
Websites & patient experience · TopicRedesign launch ownership: coordinate the change
Redesign launch ownership: coordinate the change. Use practical checks, a failure test and a downloadable action list for healthcare teams.
Websites & patient experience · TopicRedesign redirects: map changed addresses
Redesign redirects: map changed addresses. Use practical checks, a failure test and a downloadable action list for healthcare teams.
Websites & patient experience · Practical guideRemove an outdated promise from copied service summaries
A discontinued feature appears in a homepage card, profile introduction and downloadable brochure even after the main service page is corrected. Visitors…
Websites & patient experience · Practical guideRemove errors for questions that no longer apply
Changing a choice can hide an invalid field while its error remains in the summary. Visitors are asked to fix something they can no longer reach.
Websites & patient experience · Practical guideRemove surprising jumps in the tab sequence
A supplier may force a prominent booking control to receive focus before the page header. This can create a sequence that changes unpredictably across…
Websites & patient experience · Practical guideReserve space for images before they finish loading
A late image can push a link downward just as a visitor tries to tap it. Slow connections expose accidental navigation caused by movement rather than by…
Websites & patient experience · Practical guideReset pagination when a filter changes the result set
A visitor on a later results page can apply a restrictive filter and see an empty page even though matching results exist earlier. The old page number no…
Websites & patient experience · Practical guideResolve conflicting contact numbers on service pages
A service page, profile and downloadable guide show different telephone numbers with no explanation. Some reach reception while others belong to an…
Websites & patient experience · Practical guideResolve two pages that describe different appointment durations
A service page says forty minutes while a practitioner profile says an hour. Patients cannot tell whether the difference reflects another appointment type…
Websites & patient experience · Practical guideRespect enlarged system text on mobile
A website may respond well to desktop browser zoom but clip content when a phone's larger text setting is active. Visitors using their normal device…
Websites & patient experience · Practical guideRespect reduced motion during page transitions
Large slide, zoom or parallax effects can make navigation uncomfortable for some visitors. If the page ignores a reduced-motion preference, ordinary reading…
Websites & patient experience · Practical guideRestore search context after visiting a result
Returning from a result can erase the query, filters or position in a long list. Visitors must recreate their search every time they compare another page.
Websites & patient experience · Practical guideRetain selected options when visitors go back
A multi-step form may forget an earlier choice when the visitor returns to check it. The displayed journey can then contradict the review screen or require…
Websites & patient experience · Practical guideReturn focus to the control that opened a dialog
Closing a dialog can leave keyboard focus on the document body or an element that no longer exists. Visitors must navigate from the start to resume their…
Websites & patient experience · Practical guideReturn from fullscreen playback without losing the page
Leaving fullscreen can leave focus on a hidden control or move the page to an unrelated position. Visitors lose the context surrounding the video they were…
Websites & patient experience · Practical guideReturn visitors to review after a targeted correction
A review screen may offer Change links that send visitors back to the start of the entire form. A small correction then becomes a long and uncertain repeat…