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Websites & patient experience resources - page 6
Browse page 6 of websites & patient experience resources. Practical guides and planning worksheets for healthcare teams.
Showing 121–144 of 381 resources
Websites & patient experience · Practical guideExplain changing branches for an existing appointment
A patient asks to attend another branch and assumes the same practitioner, time and fee remain available. A location change may require a new booking…
Websites & patient experience · Practical guideExplain changing from in-person to a remote appointment
A patient wants to switch an existing visit to video or telephone and assumes a note is enough. The service may need to confirm whether the alternative…
Websites & patient experience · Practical guideExplain changing the contact person for an appointment
A booking was arranged by a family member, but the patient now wants appointment messages sent elsewhere. A general profile edit may not change the contact…
Websites & patient experience · Practical guideExplain check-in at a host reception
Patients arriving for an independent service encounter a host reception desk. They are unsure whether to announce their appointment there or wait for their…
Websites & patient experience · Practical guideExplain conflicting instructions reported by a patient
A patient says their confirmation and the website give different arrival or preparation information. Staff may know which one is right, but the content…
Websites & patient experience · Practical guideExplain cover arrangements on a practitioner profile
A patient's usual practitioner is unavailable and the profile offers another person's booking route without explaining the relationship. Visitors may think…
Websites & patient experience · Practical guideExplain differences between a web page and its printable summary
A printable summary is shorter than the service page. Patients may assume an omitted exclusion or booking step no longer applies because the print version…
Websites & patient experience · Practical guideExplain drop-off and collection points
A map directs drivers to the building, but a passenger being dropped off cannot tell which entrance is closest or where collection should happen. Parking…
Websites & patient experience · Practical guideExplain enquiries after a missed appointment
A patient who did not attend cannot find a suitable next step because the website only offers book again. They may need to discuss the existing record, fees…
Websites & patient experience · Practical guideExplain enquiries made by a carer or family member
A family member wants practical appointment information but the website only addresses patients directly. They cannot tell whether they may ask about the…
Websites & patient experience · Practical guideExplain fees that differ by appointment length
A price list contains several durations under one service name. Visitors may choose the cheapest slot without knowing which booking description applies to them.
Websites & patient experience · Practical guideExplain how a patient checks whether a cancellation succeeded
A patient used a cancellation link but received no clear confirmation. They may submit another message, assume the booking remains or make a replacement…
Websites & patient experience · Practical guideExplain how to ask for copies of appointment documents
A patient wants another copy of a letter they received, but the only visible route is for new document requests. They cannot tell whether they need another…
Websites & patient experience · Practical guideExplain how to change only one appointment in a series
A patient has several booked visits but the change form asks only for their name. Reception cannot tell which appointment they want to move, and the patient…
Websites & patient experience · Practical guideExplain how to contact the practice when running late
A patient delayed in traffic needs practical help, but the website only describes cancellation terms. They cannot tell whether to call reception or send a form.
Websites & patient experience · Practical guideExplain how to correct an enquiry sent with the wrong email
A visitor notices a spelling mistake in their reply address after submitting a form. The website only offers another blank form, making it unclear how to…
Websites & patient experience · Practical guideExplain how to discuss a companion attending the appointment
A patient wants someone with them but cannot tell whether the website's visitor information covers the waiting room or participation in the appointment. The…
Websites & patient experience · Practical guideExplain how to follow up an unanswered enquiry
A visitor has not heard back and submits the same form several times. The website gives no way to refer to the original message or check whether it reached…
Websites & patient experience · Practical guideExplain how to raise practical support needs before attending
A visitor needs to discuss an arrival or communication arrangement but the preparation page only says contact us with special requirements. The phrase gives…
Websites & patient experience · Practical guideExplain how to report incorrect website information
A visitor notices an old entrance instruction or wrong phone number but has no obvious way to report it. They may send a detailed complaint through a…
Websites & patient experience · Practical guideExplain how to request an interpreter before a visit
A patient needs language support but the website only offers translated pages. They may assume the appointment will automatically be delivered in the…
Websites & patient experience · Practical guideExplain languages spoken without promising interpretation
A profile lists several languages, leading visitors to assume formal interpretation is available for every appointment. The practitioner may only use a…
Websites & patient experience · Practical guideExplain location preferences when services vary by branch
A form asks for a preferred branch before explaining that some services exist at only one site. The response later contradicts what the visitor thought they…
Websites & patient experience · Practical guideExplain online and in-person versions of one service
A service is available remotely and at the practice, but identical descriptions make the formats look interchangeable. Visitors may book a format that…