The healthcare digital library
Websites & patient experience resources - page 16
Browse page 16 of websites & patient experience resources. Practical guides and planning worksheets for healthcare teams.
Showing 361–381 of 381 resources
Websites & patient experience · Practical guideTell patients which administrative documents to bring
A preparation page says bring your documents, leaving patients unsure whether this means identification, referral paperwork, insurance details or previous…
Websites & patient experience · TopicTemporary closures: update the public journey
Temporary closures: update the public journey. Use practical checks, a failure test and a downloadable action list for healthcare teams.
Websites & patient experience · TopicThird-party widgets: review their page impact
Third-party widgets: review their page impact. Use practical checks, a failure test and a downloadable action list for healthcare teams.
Websites & patient experience · Practical guideTranslate appointment names consistently with confirmations
A service has one translated name on the website and another in messages from the practice. Patients may think the confirmation refers to a different…
Websites & patient experience · Practical guideTranslate opening hours without changing their meaning
A translated contact page describes office hours, telephone hours and appointment sessions using one broad term. Readers may assume they can arrive whenever…
Websites & patient experience · Practical guideTranslate practical instructions after the service changes
The English page changes an entrance or booking route, but translated pages still describe the old arrangement. Patients receive conflicting instructions…
Websites & patient experience · TopicTranslation briefs: explain context and terminology
Translation briefs: explain context and terminology. Use practical checks, a failure test and a downloadable action list for healthcare teams.
Websites & patient experience · Practical guideUse staff photographs to identify the person patients will meet
A profile uses a stock image or an old group crop without an accurate caption. Patients may assume it shows the practitioner they booked to see.
Websites & patient experience · BlogWhat should a dental complaints procedure include?
A practical UK guide to publishing a clear dental complaints procedure, routing NHS and private concerns, setting timescales and auditing the process.
Websites & patient experience · BlogWhat should an online doctor website explain before patients book?
A UK guide to the provider, suitability, consultation, prescribing, fees, privacy and follow-up information patients need before booking online care.
Websites & patient experience · Practical guideWrite a contact route for changing personal details
An existing patient needs to change a telephone number or address, but the contact page only invites new appointment enquiries. They may put the update into…
Websites & patient experience · Practical guideWrite a file-upload instruction that names the document
An enquiry form permits attachments but says only upload file. Visitors send unrelated reports or screenshots because they cannot tell what the team needs…
Websites & patient experience · Practical guideWrite a form introduction that explains readiness
Visitors start a lengthy request and only discover at the end that they need a referral reference or particular appointment information. The introduction…
Websites & patient experience · Practical guideWrite a message prompt that avoids unnecessary medical detail
A general enquiry form says tell us everything, encouraging visitors to disclose a full medical history when reception only needs to know which service they…
Websites & patient experience · Practical guideWrite a route for people whose referral has not arrived
Someone has been referred but has no confirmation from the practice. A generic contact page gives no clue what information helps the team trace the handoff.
Websites & patient experience · Practical guideWrite a route for visitors who need a fee estimate
A patient has an unusual administrative request that does not fit the published price list. A generic enquire button leaves them unsure how to obtain a…
Websites & patient experience · Practical guideWrite a useful description for a large information pack
A link says download information pack, but visitors cannot tell whether it answers their question. They may open a long document just to discover that it is…
Websites & patient experience · Practical guideWrite an appointment-reference question people can answer
A form demands a reference number, but the confirmation uses a different label or contains several codes. Patients enter invoice numbers or abandon the task.
Websites & patient experience · Practical guideWrite help for a booking confirmation that never arrives
A visitor finishes online booking but cannot find a confirmation message. A generic instruction to try again may create a second appointment or payment.
Websites & patient experience · Practical guideWrite translation notes for sensitive administrative questions
A form asks about a patient's name, representative or communication needs. A literal translation may sound intrusive or imply a relationship the English…
Websites & patient experience · TopicYMYL SEO for Healthcare Websites
YMYL SEO explained for healthcare websites. Learn what YMYL means, why doctor-led content matters and how to build trust for Google and AI search.