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Websites & patient experience resources - page 5
Browse page 5 of websites & patient experience resources. Practical guides and planning worksheets for healthcare teams.
Showing 97–120 of 381 resources
Websites & patient experience · Practical guideExplain a service that is temporarily not taking enquiries
A service page remains live while the practice pauses new enquiries. Its usual invitation still sends visitors into a process the team cannot currently…
Websites & patient experience · Practical guideExplain a shared address with several similar practice names
A street or medical centre contains providers with similar names. Visitors may reach the correct postcode but call or enter the wrong practice.
Websites & patient experience · Practical guideExplain a special interest without presenting it as a service
A biography mentions a practitioner's interest in a topic. Visitors assume the practice offers a dedicated appointment for it even though the description is…
Websites & patient experience · Practical guideExplain a visiting provider moving to another venue
A visiting provider leaves the host practice but continues elsewhere. Patients who know the old building may keep using its phone number and arrival…
Websites & patient experience · Practical guideExplain a waiting-list request
A visitor submits a waiting-list form and believes they now have a place in the appointment diary. The acknowledgement does not explain what the request…
Websites & patient experience · Practical guideExplain accepted payment methods before arrival
A patient arrives expecting to use a payment method the practice cannot accept. The website says payment on the day but leaves the available methods…
Websites & patient experience · Practical guideExplain age limits without making visitors guess
A service is described as family care, but the actual appointment route differs for adults and children. Parents cannot tell whether the page applies to…
Websites & patient experience · Practical guideExplain an acknowledgement that mentions an attachment
A form confirms that a file was received, and the visitor assumes the practice has reviewed or accepted the document. The team has only recorded the upload.
Websites & patient experience · Practical guideExplain an enquiry response that offers several services
Reception replies with several appointment options, but the patient interprets the list as a clinical recommendation. The website has not explained the…
Websites & patient experience · Practical guideExplain an invalid optional answer without making it compulsory
An optional field may reject a supplied value but then behave as though an answer is mandatory. Visitors cannot tell whether to correct it or leave it blank.
Websites & patient experience · Practical guideExplain appointment changes initiated by the practice
A patient receives notice that the practice needs to change their visit, then finds a website page written only for patient-requested cancellations. It does…
Websites & patient experience · Practical guideExplain appointment details copied into a calendar
A confirmation lets patients add an event to their calendar, but the event title or address differs from the practice's instructions. They may later rely on…
Websites & patient experience · Practical guideExplain appointment length and time at the practice
A service lists a thirty-minute appointment, but visitors assume that means arrival to departure. Check-in or other administrative steps may add time they…
Websites & patient experience · Practical guideExplain appointment offers that need a reply
Reception sends possible appointment times, but the website has not explained whether the offer holds a slot. A visitor may delay replying while assuming…
Websites & patient experience · Practical guideExplain appointments outside the building's public opening hours
An evening appointment is confirmed, but the building's main door is locked after normal reception hours. The public opening-hours statement makes the…
Websites & patient experience · Practical guideExplain arrival for patients attending a different branch than usual
An existing patient books at another branch but receives familiar practice branding and assumes the usual location. The difference is easy to miss when both…
Websites & patient experience · Practical guideExplain arrival when nearby roadworks change the approach
The practice remains open but the usual street entrance or driving approach is temporarily disrupted. A generic roadworks notice does not explain what a…
Websites & patient experience · Practical guideExplain assessment appointments before offering treatment
A visitor reads about a treatment and assumes the first appointment includes it. The booking system actually offers an assessment, so the two descriptions…
Websites & patient experience · Practical guideExplain bicycle arrival information that is actually useful
A location page claims cycle friendly but gives no details about where a bicycle can be left. Visitors cannot tell whether storage is public, secure or…
Websites & patient experience · Practical guideExplain booking after a long gap in attendance
An existing patient returns after a substantial gap and chooses a review because they already have a record. The practice may need a different appointment…
Websites & patient experience · Practical guideExplain booking two related appointments
A visitor needs two different services and assumes one booking will reserve both. The website describes them together but the booking system treats them…
Websites & patient experience · Practical guideExplain booking with any available practitioner
A visitor chooses any practitioner expecting the same range of services and appointment arrangements. Some staff offer different appointment types or work…
Websites & patient experience · Practical guideExplain cancellation terms beside the action
A cancellation page links to a long terms document but provides no context about which policy applies. Visitors may act without recognising the relevant…
Websites & patient experience · Practical guideExplain cancellations made through a booking provider
A patient booked externally but contacts the practice website to cancel. The two routes have different instructions, and the visitor does not know which one…